Posts filed under ‘Featured Employees’
StarTribune Business Section Features Our Own Stuart Nolan
Today’s edition of the Minneapolis StarTribune Business section featured an interview with Stuart Nolan.
He mentions one of the key ingredients to his success; developing with the intent to own long term. StuartCo manages properties that he built over 40 years ago, and each of those has a handful of original residents.
Click on this link to read the rest of the interview and learn more about our newest developments in New Brighton and Bloomington.
Service-Oriented Approach at Riverview at Upper Landing
The following is an email message sent to property manager Angela Laskowski by a grateful resident:
Angela,
I just wanted to take a moment to recognize some of the outstanding work that I see here from the Riverview team. Everybody is invariably very friendly and goes out of their way to help no matter what the question or issue might be.
This service-oriented approach really came to light last Sunday when I called the office after noticing that my kitchen sink was filling up with water from above. I bailed the sink out a few times and tried to plunge it myself, but realized that the problem was not going to go away. I knew that if somebody upstairs ran their dishwasher, I was going to have a kitchen full of water and a potentially ruined carpet.
I called Christina at the office and she immediately put me in touch with Fred. Even though it was Easter Sunday and Fred was with his family, he called me within minutes. After discussing the issue Fred came onto the property and personally talked to my upstairs neighbors and gained their cooperation to not run the dishwashers or use their kitchen sinks for the night. He checked with me and told me that he would take care of the problem the next morning with a plumber.
When I returned from work the next day everything was back to normal and the kitchen was clean as a whistle. I really appreciate not only the service but also the professional capability to resolve potentially serious issues in a rapid manner. Please let the team know that I appreciate their ongoing support and look forward to good years to come here at Riverview.
—(resident’s name removed for privacy)
Many thanks to the Riverview team for your super-fast and appropriate response!
An Exceptional Team at Rockwood Place!
I would like to nominate assistant manager Shavon McKinney, maintenance technician Evan Phillips and caretaker Robert Williams for Employee(s) of the month. What I have seen from this team in my first few days is truly breathtaking! Shavon drops whatever she is doing to listen to a resident’s issues or praise, and she has had a long list of “extra” job duties she has been doing for a long time, too. Evan and Robert not only perform their assigned duties extremely well, but they also go above and beyond them on a consistent basis. They will carry residents’ groceries up to their apartments for them and deliver packages if necessary, always with a smile and a great attitude! I am very excited to work with this great team and look forward to this new adventure.
—Lisa Komarek, property manager of Rockwood Place
It’s that Personal Touch in delivering groceries to a resident’s door that makes a huge impact. We’re so appreciative for all that you do, Team at Rockwood Place!
Kudos to the Team at Southwest Gables
The following message of appreciation was emailed to Southwest Gables property manager Kim McIntosh by a satisfied resident:
Kim,
At this time of the year I usually come home from work late and it is usually almost dark outside. I came home early last night, so it was still complete daylight. I could see that the grass had been mowed, the grounds have been spruced up, and the property looked so nice. The complex always looks good after a “spruce up” following the long, dirty winter. I also noticed the new sign in front; it is a nice improvement and makes the complex look even better.
I just wanted to share my appreciation for how well the Southwest Gables staff maintains the property. Due to regular maintenance and improvements, the complex does not look 18 years old. Please forward my comments to the corporate office so that they know, along with your team, that your hard work in maintaining the complex is truly noticed and appreciated.
—(resident’s name removed for privacy)
Many thanks for all that you do, Southwest Gables Team!
Outstanding Work From Our Shepard Park Home Care Team Member
I would like to acknowledge Fatuma for all of her outstanding work as an aide at Shepherd Park Home Care. Fatuma has worked here just over two years. She makes sure that everyone at The Wellington is taken care of very well. She has a humble manner and will reassure our residents if they are feeling insecure. She will make kind suggestions if a resident is being unreasonable or needs redirection. She will alert our Nursing staff about any important issues that need to be addressed.
Fatuma is currently going to school to be a Nurse and has a very busy schedule. Fatuma is also busy raising two small children. She will work or fill in when needed and is cooperative and a flexible team worker. She can speak multiple languages, which is sometimes helpful to us.
I always enjoy being at work when I see Fatuma’s smiling face and I know the residents are going to get good care and it will be a good day.
We are glad you are here Fatuma!
–Kay Distad LPN
Thanks for sharing Kay, and thank you Fatuma for your great work!
Exemplary Service at Stonehill
Shohreh started working with us at Stonehill in November, and due to a staffing shortage she was thrown into caretaking for an entire building within one week of her start date, not to mention she was placed on-call for weeks without any objection. Shohreh hasn’t blinked an eye at her doubled job duties. In her first months she has gone above and beyond for our team and residents!
One example of her exemplary service was on New Year’s Eve. Shohreh was all dressed up for a family get-together and was about to to go to the airport to pick up a family member when suddenly an emergency maintenance call came in. One of our apartments was flooding! Shohreh immediately arranged for someone else in her family to go to the airport, and then she quickly changed out of her nice clothes, called on-call maintenance, and went to help with the situation. Shohreh was in the flooded apartment for over two hours; she helped the resident clean up the mess and stayed with maintenance tech Mike Philips, who was also on-call, to help locate maintenance supplies and to help him remove and clean out the clogged pipes. I’ve received plenty of praise from Mike regarding Shohreh’s willingness to help and positive attitude. I am certain this will be only one of many stories to come about Shohreh exceeding resident and co-worker expectations!
—Michelle Kipp, CRM, property manager
Thanks for sharing Michelle, and many thanks to Shohreh for all that you do!
A Family of an Alton Resident Shares a Heartfelt Note of Appreciation
Although it’s a hard subject to speak about, we are so very thankful and appreciative of a previous resident’s family from The Alton that included a short note about The Alton and the
community it provides.
The family wishes to express our deep gratitude to the loving and attentive nurses, aides, and staff at the Alton Memory Care and Suites, who attended to her and worked closely with her family to meet her needs. Special thanks to Hyacinth, who went beyond care-giving, and treated our mother as her own. She loved you, and we do as well.
Thank you very much to this wonderful family for sharing their experience.
And thank you to Hyacinth as well, your exceptional service does not go unnoticed!
Going Above and Beyond, Mike at Maryland Park
A resident recently showed Mike the apartment’s bathroom vanity; it definitely needed to be replaced. There was no money in the budget to cover a new one; the resident would have to wait until next year.
However, Mike knew of someone who had one that might fit. Mike measured and found that it would! Mike traded this person his labor for the bathroom vanity; Menards price for something similar would have been $135 plus tax. Mike installed the new vanity and took some “before” and “after” photos.
I think Mike went beyond the responsibility of his job and went out of is way to keep a resident happy.
—Cynthia Davis, assistant manager
Thank you for all that you do, Mike.
A Note of Appreciation for The Plaza
Hello,
I was looking for a place in St Paul and had driven past the Plaza many times. I always thought it looked like a nice place. The parking lot was always clean, the lawn was always in great shape. So I had the chance to stop by on a Saturday and I arrived shortly after noon.I was greeted by Tess Marsh and I was very pleased! She was very friendly and informative about the property. We sat and chatted for a while, then went on the tour. I was very surprised by all that the property has to offer. We toured two apartments, the pool area and the garage. Tess was very nice to work with and very knowledgeable about the property and the area. She even went as far as to offer me a bottle of water. Very nice!
I was sold on doing the paperwork and looking to move in. But, In my line of work things change very quickly, and living in Minnesota is not going to work for me at this time. However, if I move back The Plaza will be the first place I look into! With customer service being one of the things I sell and enjoy seeing—and I have to say a lot of people don’t see a need for it anymore; to some it is always about the dollar—Tess Marsh hit the mark on customer service perfectly!
Thank you again and best wishes,
What wonderful note, many thanks for everything you do Tess!
A Speedy Response at Highland Ridge
A short story from an appreciative resident.
“Please thank Ben for me for his really fast response to my questions about my heat/thermostat. He left me a great note explaining it all to me! Also, thanks for the “duster” delivery service. The extension duster worked great cleaning my ceiling fan and it can be retrieved from inside my door or I can deliver it to the office tomorrow.”
Many thanks to you Ben for going above and beyond!
